TERMS & CONDITIONS
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1. Introduction
1.1. By using any part of the Khelo24bet99 website, subdomains, and mobile versions, whether entering or registering at such sites, the "User" is bound to these Terms and Conditions as well as Privacy Policy, Cookie Policy, and any other rules that may come up from time to time.
1.2. Users should carefully read these Terms. You must not use the platform if you do not accept them at all.
1.3. These Terms may change as and when it is necessary for legal or operational reasons; however, any continued use post-changes signifies acceptance of the new Terms.
1.4. In this document and all future amendments to the Terms, references to the words "you," "your," or "participants" will mean any natural person using the website or any of its services. The term "plays" will generally refer to any acts or services done on the platform.
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2. Your Account
2.1 Legal Requirements
2.1.1. Age restriction: You must be 19 years old or at least the age of majority in your jurisdiction, whichever is higher. The website will not open in regions that prohibit it.
2.1.2. Restricted Territories: Residents of Aruba, Australia, Curacao, the United States of America, the United Kingdom, or any other restricted territory shall not be allowed to open accounts and use the service.
2.2 Account Registration
2.2.1. Creation of Account: You must set up an account to participate in the contests or deposit cash.
2.2.2. Required Information: The name, email address, and mobile number should be accurate, as false information would lead to suspension of your account.
2.2.3. Confidentiality: In respect of your login details, all are to be treated in strict confidentiality. The platform will not take any responsibility for any losses that the user may incur through negligence.
2.2.4. Eligibility: Employees and persons laterally related to the platform or its partners are not eligible for registration or redeeming any promotional benefits, and if this account is terminated, balances will be forfeited.
2.3 Account Concerns
2.3.1. Reporting: If you detect any unauthorized use or technical complications, you are to proactively contact customer support.
2.3.2. Nullified Transactions: The platform has the right to declare different activities associated with violations, technical errors, or exploitation void.
2.3.3. Two-Factor Authentication: Additional security may be enabled. Users remain responsible for securing credentials.
2.4 User Commitments
By registering, you confirm:
You meet the age and legal requirements.
Participation is solely for personal use.
Information provided is accurate and updated as needed.
Deposited funds originate from lawful sources.
You acknowledge financial risks associated with participation.
Fraudulent practices, collusion, or technical manipulation are prohibited.
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3. Multi-Account Restrictions
3.1. Only one account is allowed per individual. Households or shared devices must inform the platform beforehand.
3.2. Duplicate accounts may result in termination, cancellation of balances, and removal of promotional benefits.
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4. Payouts
4.1. Gains are credited automatically once plays conclude.
4.2. Funds credited in error must be reported and returned. Failure to do so will classify such amounts as debts to the platform.
4.3. Withdrawals may undergo verification to meet compliance obligations.
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5. Deposits
5.1. Deposits are accepted through authorized electronic methods only. Cash and cheques are not accepted.
5.2. Unsupported currencies will be converted at standard rates, and conversion fees may apply.
5.3. Deposits must originate from accounts in the registered user's name. Third-party transactions are not permitted.
5.4. Deposits must be utilized in activities before any withdrawal is allowed.
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6. Withdrawals
6.1. Initial withdrawals require submission of valid ID, banking information, and other supporting documents.
6.2. Processing typically takes up to two banking days but may take longer in special cases.
6.3. Balances linked to promotional credits or incomplete transactions cannot be withdrawn.
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7. Account Closure
7.1. Users may request closure via customer support after clearing outstanding transactions.
7.2. Refunds of available balances (excluding charges) will be processed unless violations are detected.
7.3. Accounts engaged in fraud or policy violations may face permanent closure and forfeiture of balances.
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8. Personal Information
8.1. Personal data status collection and processing are compliant with the legal provisions for data protection. More information can be obtained from our Privacy Policy.
8.2. Sensitive data such as payment details will be encrypted and secured so as not to be easily accessible.
8.3. Continuous monitoring of servers, and other than as per law, no personal data will be disclosed without user consent.
8.4. Where there has been a breach, affected users will be notified, and risk mitigation will be employed.
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9. Misuse of Services
9.1. Criminal Activity
Accounts found linked to unlawful activity may be closed immediately, with balances frozen and authorities notified.
9.2. Collusion and Cheating
Activities such as data sharing, collusion, or unfair practices are prohibited. Detection results in suspension and forfeiture of balances.
9.3. Fraudulent Activities
Misrepresentation of identity, third-party transactions, VPN use to disguise location, or unauthorized access will result in account suspension and possible reporting to regulators.
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10. Live Chat
10.1. General Use
The live chat facility is for interaction and support. All conversations are monitored for compliance.
10.2. Prohibited Behaviors
Users must not:
Post offensive, discriminatory, or explicit content.
Make defamatory or misleading comments.
Advertise external entities.
Share false or malicious information.
10.3. Violations
Abuse of chat facilities may lead to restrictions or permanent suspension.
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11. Technical Interruptions
11.1. Crashes and Aborted Plays
If a contest is disrupted due to a system failure, deposited amounts and accrued balances will be refunded.
11.2. Technical Issues
The platform is not liable for disruptions caused by technical malfunctions or misuse.
11.3. Liability Limits
We are not responsible for delays, data loss, or errors beyond our control.
11.4. Malfunctions
If systems malfunction, all related plays and balances are voided.
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12. Duties
12.1. Transfer of Rights
The platform may assign or transfer its rights. Users cannot transfer their account or related rights.
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13. Complaints
13.1. Reporting Issues
For issues, contact customer support using a chat support button.
13.2. Resolution Process
The platform will attempt to resolve disputes promptly. Final decisions are binding.
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14. Agreement and Legal Standing
14.1. Comprehensive Agreement
These Terms, together with related policies, form the complete agreement between you and the platform.
14.2. Legal Admissibility
Printed copies are admissible in legal proceedings.
14.3. Governing Law
The Terms are governed by the laws of Curacao, with jurisdiction applying accordingly.
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15. Copyright
15.1. Ownership Protection
All trademarks, content, and logos are protected. Unauthorized use is prohibited.
15.2. Reproduction Restrictions
Reproduction or storage of materials without permission is forbidden.
15.3. Automated Tools Prohibition
Automated extraction tools are not permitted.
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16. Promotions
16.1. Applicability
Each promotion has its own terms in addition to these general Terms.
16.2. Binding Agreement
Participation indicates agreement with both promotional and general Terms.
16.3. Default Governance
Where no specific promotional terms exist, general Terms apply.
16.4. Independence
Invalidity of one clause does not affect others.
16.5. Modification Rights
Promotions may be altered or discontinued without notice.
16.6. Retention of Rewards
Credits and loyalty benefits may be withheld where violations occur.
16.7. Communication
Promotions may be shared via digital platforms such as email or SMS.
16.8. Accuracy
We are not liable for technical errors or inaccuracies in promotional materials.
16.9. Bonus Rules
Bonuses may include extra credits or cashback, subject to playthrough requirements. Abuse will lead to forfeiture and possible suspension. Bonuses typically expire within 30 days.
16.10. Free Spins
Free spins may be offered, and balances earned are credited as bonus funds, subject to requirements.
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17. Activity-Specific Rules
17.1. Additional Rules
Certain services may carry additional rules specific to their format.
17.2. Balance Limitations
Picks cannot exceed available balances.
17.3. Non-Modifiable Picks
Confirmed picks cannot be modified or canceled.
17.4. Voiding Rights
The platform reserves the right to void picks due to errors or irregularities.
17.5. Event Changes
Major event changes may cause cancellations.
17.6. Credit Processing
Credits are processed only after final confirmations.
17.7. Live Score Information
Real-time scores are provided for information only and are not binding for settlements.
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