TERMS & CONDITIONS

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TERMS & CONDITIONS

  • 1. Introduction

    1.1. Players by using or accessing, or by registering with any part of the Khelo24bet99 website, including without limitation, sub-domain(s) and any mobile-accessible version(s) thereof, you ("the User") agree to be bound by the following Terms and Conditions along with the Privacy Policy, Cookie Policy, and all other rules which may be applied from time to time to the services offered as mentioned hereinafter referred collectively as "Terms".

    1.2. The players are requested to read these terms carefully. If any player doesn’t agree with all or partial terms, then they should not use or access the website.

    1.3. Terms may be modified at any time to comply with regulations or for other reasons, such as the operational policies of the Website. Changes are perpetual on this website. Further use after changes means acceptance of the changed terms.

    1.4 Words such as "you, your, user, or player" hereafter refer to any natural person who views or uses the website and/or any of the services offered from or through the website. And, similarly, "plays" shall exhaustively include live casino plays, slots, sports-related services, and other products offered on the site.

  • These Terms include the Terms and Conditions, the Privacy Policy, the Cookie Policy, and all other rules that may be applicable from time to time to the Services offered hereinafter referred to collectively as "Terms". The said terms may be changed occasionally for compliance with regulations or other reasons. The most up-to-date changes are interrelated.

  • 2. Your Account

    2.1 Legal Requirements

    2.1.1. Age Restriction: The player, in order to create an account, must be of legal age in their jurisdiction or at least 18 years or over. They further undertake not to access the website from any jurisdiction where access to the site is prohibited.

    2.1.2. Restricted Territories: Any of the following territories, but not limited to residents of Aruba, Australia, Curacao, the U.S.A., and the United Kingdom, are not authorized to open an Account or use the website.

    2.2 Account Registration

    2.2.1. Creation of Account: To participate in plays and/or deposit funds, one must create a registered account.

    2.2.2. Mandatory Information: During registration, provide accurate details such as your name, email, mobile number, and other required information. Any inaccuracies may result in account restrictions.

    2.2.3. Confidentiality: Keep your username and password secure. Sharing this information is strictly prohibited. The website will not be responsible for any unauthorized access brought about by user negligence.

    2.2.4. Eligibility: Employees and their family members associated with the website or its partners cannot register or access promotional benefits. Any violations in terms may result in account closure and even confiscation of gains.

    2.3 Account Issues

    2.3.1. Reporting Concerns: If you suspect unauthorized account use or technical issues, immediately inform customer support at the toll-free number:

    2.3.2. Void Transactions: The website, at its sole discretion, reserves the right to nullify any transaction or activity related to any identified rule violation, prejudiced activity, technical error, or unfair practice.

    2.3.3. Two-Factor Authentication: In order to set an additional layer of security, implement two-factor authentication. You remain responsible for keeping your details and credentials confidential.

    2.4 User Commitments

    By registering, you confirm that:

    You meet the age requirement and comply with applicable laws in your jurisdiction.

    You are participating for personal enjoyment and not on behalf of others.

    You provide accurate details and will update information when necessary.

    All deposited funds are legitimate and not derived from illegal activities.

    You understand the financial risk involved in participating in plays.

    You refrain from fraudulent practices, collusion, or unauthorized techniques.

  • 3 Multi-Account Restrictions

    3.1. One Account Rule: Each user is allowed only one Account. Households or shared devices must inform the platform of multiple users beforehand.

    3.2. Duplicate Accounts: The creation of duplicate accounts may result in closure and forfeiture of gains. Any bonuses or withdrawals linked to such accounts will be invalidated.

  • 4. Payouts

    4.1. Gains Credit: Game gains are automatically credited to your account once the results are finalized.

    4.2. Erroneous Credits: Any funds mistakenly credited to your account must be reported and returned. Withdrawing such funds will be considered a debt to the platform.

    4.3. Verification: Some withdrawals can be subject to additional verification to meet anti-funds laundering standards.

  • 5. Deposits

    5.1. Accepted Methods: Deposits can be made using authorized payment options like bank transfers or e-wallets. Cheques and cash are not accepted.

    5.2. Currency Conversion: Payments made in unsupported currencies will be converted at prevailing rates. Fees apply for such conversions.

    5.3. Ownership: Any deposit method would be approved until it is in the name of the account holder. Any third-party deposits won’t be approved, and such gains will be invalidated.

    5.4. Placing Picks Requirement: Deposits you make must be picked before you withdraw any gains made on the platform.

  • 6. Withdrawals

    6.1. Verification Process: First-time withdrawals can be done only after uploading identification documents, bank details, and other necessary proofs that would be necessary for verification.

    6.2. Processing Time: Withdrawal requests are generally processed within two banking days, but may take longer under certain circumstances.

    6.3. Restrictions: Funds marked as bonuses or tied to incomplete transactions cannot be withdrawn.

  • 7. Account Closure

    7.1. User-Initiated Closure: Users can request account closure by contacting customer support. Outstanding transactions must be settled before processing the request

    7.2. Refunds: Account balances, minus withdrawal charges, will be refunded during closure unless violations or fraud are detected.

    7.3. Suspicious Activity: Accounts involved in fraud or violating platform policies may face permanent closure and forfeiture of gains.

  • 8. Personal Information

    8.1. Compliance with Data Protection Laws

    We respect your privacy. You confirm that we may collect, use, and disclose your personal data in compliance with applicable data protection laws when submitting personal information to us. For further information about our processing of your data, see our Privacy Policy located on the website.

    At Khelo24bet99, we value your privacy regarding the matter of your personal details and are restricted by severe legislation on data protection.

    Also, all sensitive information about you, your name, address, and even the details regarding payment, is encrypted using the latest security protocols for complete security. Our servers are monitored 24/7 to prevent unauthorized access, and your information shall not be shared with third parties without your prior consent unless required under any law for the time being in force.

    We are confident in the security of your data with us. If there is ever a data breach, we do have a competent response plan in place that promptly notifies users to mitigate associated risks. For extra safety, please enable 2FA on your account. Your privacy is paramount to us, and hence we regularly upgrade our systems to meet global best practices regarding data security.

  • 9. Crashed and Aborted plays

    9.1. Criminal Activity

    In cases of irregularities, such as suspected funds laundering or fraudulent activity, we reserve the right to:

    Close the affected accounts immediately.

    Report suspicious activities to regulatory or law enforcement authorities.

    Block balances, void withdrawals, and forfeit deposits and gains

    9.2. Collusion and Cheating

    Activities like sharing card details, forming collusive agreements, chip dumping, or using multiple accounts are strictly prohibited. Violations will result in account suspension and forfeiture of funds. To maintain fairness, we rigorously review gameplay and account activities using both automated and manual methods.

    9.3. Fraudulent Activities

    In the event of fraudulent activities, such as, among others, the detection of using a VPN to mask your location and unauthorized access, we reserve the right to suspend or discontinue your account without any prior written notice; void any account balances; report it to regulatory authorities, any financial institution, or concerned entity for whatever legal action.

    Fraud: Khelo24bet adopts a zero-tolerance policy against fraud of any kind and is continually on alert to get rid of any misuse. It is not acceptable to incorporate the services of VPNs or proxy set-ups in order to misrepresent your location, collusion, chip dumping during rounds of play, or any sort of unauthorized account access. Also, any transaction on behalf of or with somebody else's account details is not allowed.

    Any fraudulent acts, such as, but not limited to, third-party transactions and/or game manipulations, will immediately suspend your account, possibly resulting in the forfeiture of all balance, including, but not limited to, gains. Moreover, this can be reported to the relevant regulatory authorities, banks, and/or law enforcement agencies. To ensure compliance, we recommend reviewing our rules and contacting customer support with any questions

  • 10. Live Chat

    10.1. General Use

    The live chat facility is to be used for recreational and social purposes only. Moderation is necessary to ensure compliance with community guidelines. All conversations are recorded for security and quality purposes.

    The Live Chat facility at Khelo24bet is given to complement playing with community interaction and real-time support. However, users have to maintain respect and professionalism during communication.

    Any sort of hate speech, abusive language, or harassment in any way, shape, or form will not be condoned. Discussion of external websites for promotion or defamatory comments regarding Khelo24bet or its members will also not be tolerated

    If you witness abusive behavior in the chat, you can report the incident to our moderation team for prompt action. Violations may lead to restrictions on your chat access or account suspension. This privilege, the chat facility, should be treated as a courtesy by which all users are able to experience a friendly, inclusive environment.

    10.2. Prohibited Behaviors

    Users must refrain from:

    Posting sexually explicit, offensive, or discriminatory statements.

    Making defamatory, abusive, or misleading comments about the platform.

    Advertising or promoting other online entities.

    Sharing untrue or malicious information about the Website.

    Engaging in collusion or unauthorized discussions.

    10.3. Violations and Consequences

    Violating the chat guidelines may result in the removal of chat access or account termination. Refunds will only cover available funds in accordance with account terms.

  • 11. Crashed and Aborted plays

    Occasionally, technical issues such as server disruptions or software errors may result in a game being interrupted. At Khelo24bet, we strive to ensure fair treatment in such cases. If a game crashes or is aborted due to system failure, the amount picked will be refunded to your account. For plays with accrued credits or gains, these will also be credited once the issue is resolved.

    To report a crash, simply contact our customer support team with details about the game and the time of the incident. Most of them are resolved within 24 hours, but complicated cases may take longer. We strongly encourage you to check your balance after a crash and confirm whether the refund has occurred.

    11.1. Technical Issues

    We are not liable for any breakdowns, such as server down or system failure. In the event of any disruption, at our sole discretion.

    11.2. Liability Limitations

    We are not responsible for:

    Data loss or corruption.

    Interruptions caused by technical errors or misuse.

    Damages arising from delays or errors on the website.

    11.3. System Malfunctions

    In a scenario of malfunctioning casino systems, all Picks and any gains associated with those will be voided.

    11.4. Miscarried plays

    If a game is interrupted due to system issues:

    Any funds picked will be refunded.

    Credits earned during the game will be restored.

  • 12. Duties

    12.1. Transfer of Rights

    The right to assign or transfer obligations outlined in these terms belongs to us.

    You are not allowed to transfer your account rights to someone else.

  • 13 Complaints

    13.1. Reporting Issues

    For complaints or queries, contact our support team via email at support@Khelo24bet.com.

    13.2. Resolution Efforts

    We strive to resolve all reported matters promptly and transparently. Hence, any decision from our end will be conclusive and final in case of disputes.

  • 14. Agreement and Admissibility

    14.1. Comprehensive Agreement

    This agreement, which includes the terms and related policies, represents the entire understanding between you and Khelo24bet.

    14.2. Legal Enforceability

    In case of any legal or administrative proceeding, a printed copy of these terms is admissible.

    14.3. Governing Law

    The above-mentioned terms are subject to the laws of Curacao, whose jurisdiction shall also apply in case of disputes.

  • 15. Copyright

    15.1. Ownership

    Any representation of trademark, logo, and website content is restricted for unauthorized use as the same comes under copyright.

    15.2. Reproduction

    Reproduction, transmission, or storage of Website content without permission is strictly forbidden.

    15.3. Monitoring Prohibition

    Automated tools for monitoring or extracting website content are not allowed.

  • 16.Promotions: Terms & Conditions

    16.1. Applicability of Promotional Terms

    Each promotional campaign published on the Website has its specific terms and conditions ("Promotional Terms") which will be applicable to that particular campaign apart from these general Terms. Please read both the General Terms and applicable Promotional Terms for any promotion, bonus, or reward you wish to participate in.

    16.2. Binding Agreement

    By engaging in any promotional activity, you agree to the Promotional Terms alongside these Terms, confirming your acceptance of all stipulations.

    16.3. Default Governance

    In the absence of distinct Promotional Terms for a campaign, these Terms will automatically apply to govern the promotion.

    16.4. Independence of Promotional Terms

    Each clause of the Promotional Terms operates independently. If one provision is deemed invalid, the remaining clauses retain their enforceability.

    16.5. Full Acceptance of Terms

    Participation in any promotion signals complete and unconditional agreement with these Terms and the specific Promotional Terms.

    16.6. Right to Modify or Terminate Promotions

    The platform reserves the right to discontinue or amend any ongoing promotions without prior notification. Breach of the Promotional Terms may lead to disqualification from rewards linked to that promotion.

    16.7. Retention of Rewards

    The platform reserves the right to withhold any credits, bonuses, or loyalty points granted during a promotion if deemed necessary.

    16.8. Communication of Promotions

    Updates or new promotional campaigns may be communicated via email, SMS, chat, or other digital platforms.

    16.9. Accuracy Disclaimer

    The platform disclaims responsibility for inaccurate promotional details caused by user equipment, technical glitches, or human errors.

    16.10. Bonuses and Bonus Funds

    16.10.1. Range of Bonuses

    The Website, from time to time, provides special bonuses like free spins, cashback, extra funds, and so on. Each bonus can be subject to specific playthrough requirements, which should be fulfilled before withdrawal.

    16.10.2. Rules Governing Bonuses

    Allocation of Bonus: Bonuses are credited to a dedicated bonus balance.

    Placing Picks Completion: Upon fulfilling Placing Picks requirements, bonus funds are transferred to the main balance for withdrawal.

    Abuse Prevention: Abuse of bonuses, such as attempting to exploit game features or using external strategies, will result in forfeiture of bonuses and possible account suspension.

    Validity Period: Bonuses generally expire within 30 days unless specified otherwise in their terms.

    16.11. Placing Pick Requirements

    Playthrough Requirements

    The playthrough requirements set the multiplier that shows how much must be played before the bonus can be withdrawn.

    In case of failure to complete the requirements within the given time, the bonus balance will be deducted.

    16.12. Free Spins

    Free spins are given out to enable customers to play plays for the same prizes as in real-funds playing. Gains from free spins are credited as bonus funds and may be subject to further play requirements.

  • 17. Game-Specific Rules

    17.1. Applicability

    Sports events available on the platform are subject to specific rules that may vary depending on the type of sport.

    17.2. Limits on Picks

    Users cannot place Picks exceeding their available balance.

    17.3. Non-Modifiable Picks

    Once confirmed, a Pick cannot be changed or canceled.

    17.4. Platform Discretion

    The platform reserves the right to void or cancel Picks due to technical errors, irregularities, or other legitimate reasons.

    17.5. Venue and Event Changes

    Significant changes to event details, such as venue or structure, may result in the cancellation of Picks.

    17.6. Final Result

    Gains are credited based on confirmed final results.

    17.9. Explanation of Pick Types

    Head-to-Head: Predict higher performance between two participants.

    Outright Chances: Predict performance among multiple participants.

    Special Chances: Includes unique scenarios like card bookings or interval-specific outcomes.

    17.11. Live Scoreboards

    Details provided via live scoreboards are informational and not definitive for Pick settlement. Users are advised to verify all details before placing Picks.

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