Disconnection Policy

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Khelo24bet99 Disconnection Policy

A Plan To Ensure a Fair and Seamless Experience

The world of online playzone is quite fast-paced; continuous gameplay is, therefore, the cornerstone of pleasurable gameplay. Khelo24bet99 very well understands that unexpected disconnections due to unstable connections or poor reception do take place.

This, we understand, is outside our control based on our external environment. We strive, however, to protect the player against unfair loss and the system against misuse in the case of such disruption.

Our advanced software is built to respond appropriately to disconnections, making sure that no player is unjustly treated. Please take a minute to understand our Disconnection Policy that dictates how we address these situations for a variety of games.

A Plan To Ensure a Fair and Seamless Experience

  1. Acceptance of Disconnection Risks: Players must acknowledge the inherent risk of the internet.
  2. Disconnection before placing a chance: If the player gets disconnected before placing a chance, the pick will be viewed as not having been placed, and therefore, your balance will not be affected.
  3. After a Chance Has Been Placed: If the player faces disconnection after placing a pick, the pick will be valid. The outcome of the game determines results and will be reflected in your game history once you reconnect.
  4. Contact Support: Our Customer Service Team is available to assist you with verifying placed picks and game outcomes, although results cannot be altered.
  5. Frequent Disconnections: If persistent disconnections disrupt your gameplay, please reach out to us for further investigation and resolution.

Game-Specific Disconnection Guidelines

1. Live Baccarat

Before Chance Placement: If the player gets disconnected before placing a pick on Player, Banker, Tie, or Pair, the pick will be considered as not placed, and no credit or debit adjustments to your account balance will be made. After Chance Placement: If the player gets disconnected after placing a pick, the pick will be considered valid. The exact amount wagered will be amended according to the result of the game.

2. Live Roulette

Before pick Placement: Disconnections before placing a chance on numbers, colors, even/odd, or number ranges mean the pick will not be valid, with no changes to your balance. After pick Placement: If disconnection occurs after a pick is placed, the pick will stand, and the results will reflect in your balance accordingly.

3. Live Andar Bahar

Before placing a pick: In case of disconnection before choosing either Andar or Bahar, the pick will be considered invalid, and no correction will be made. After placing a pick: In the event of disruption during a game after placing a pick, the game is considered valid, and the gain/deduction of the amount will be reflected upon resumption of the game.

4. Online Slots

Before Pressing Spin: Disconnections before pressing the spin button mean the pick will not be valid, and no deductions will occur. After pressing Spin: If disconnected mid-spin, the pick will stand, and your balance will be updated based on the result of the spin. Staying Connected for a Smooth Experience

To minimize disruptions:

  1. Ensure a stable and reliable internet connection.
  2. Consult your Internet Service Provider for tips to reduce connection issues.

Khelo24bet99 Commitment to Fair Play

Khelo24bet99 reserves the right to change this policy at any time, whenever called upon by changing circumstances, so that it may continue upholding its commitments toward a secure, equitable, fair, and enjoyable playzone atmosphere above all else. Meanwhile, let your trust in and satisfaction from you mean the world to us, and rest assured of support via our Customer Support Team at any time for whatever clarification or doubts.

At Khelo24bet99, your gameplay experience matters. Rest assured that we’ve taken every step to make your time with us seamless, fair, and rewarding—even in the face of unexpected disconnections!

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